A NEW SERVICE PROVIDED BY THE
UTILITIES BOARD CITY OF SYLACAUGA

Update Contact Information - Win a $50 gift card - see official rules Update Contact Information Update Contact Information - Win a $50 gift card - see official rules

A new service will make responding to outage calls more efficient than ever before. The new system will use IVR (Interactive Voice Response) technology to answer outage calls from customers, giving on-duty personnel the ability to concentrate on dispatching crews and restoring service quickly.

Customers will have the convenience of a dedicated number available when reporting an outage.

YOUR ADDRESS, ACCOUNT,
AND PHONE NUMBERS
ARE VERY IMPORTANT

The phone numbers in our records for your account is what links you to the outage reporting system, so please make sure that they are correct. If the phone numbers are incorrect, or if we don’t have them listed, it may take longer to restore your service.

Should your telephone numbers change, please inform the Utilities Board of the current number.

Because your TELEPH0NE NUMBERS are so important to the new dispatch system, it’s critical that we maintain current phone numbers for your account. Please list your home number and cell numbers with the Sylacauga Utilities Board. YES, IT IS EASY!

On a touch-tone phone
call 256-249-0372
 (choose option 3
and option 3 again)

Or email your info to: sub@sylacauga.net

Or mail coupon to:
Sylacauga Utilities Board
P.O. Box 207
Sylacauga, AL. 35150

Download PDF version

Thank you for your business!
Or you may use the
following form to submit your
information via the web.

*Name on Account:

*Actual Building Address:
( No P.O. Box Please )

*Customer’s Account Number:

*Home or Business Phone:

*Denotes a required field

Customer’s Cell Number:

Additional Telephone:

Please check the box
if your home telephone
is a rotary dial type phone
Rotary Phone